Tips on Avoiding Hassles with Deposits / Withdrawals

No Hassle Payouts
We accept payout requests 24/7 and process most payouts within 24 hours.

Below are some tips to ensure your payout is quick and simple.

Address Match
If you have deposited with a credit card, the address you have on file with us and the address with the issuing bank must match exactly. Please ensure that the address with your bank is up to date. Although there are legitimate reasons for addresses not matching, a mismatch can cause delays while we verify the card is authorized for use. You can ensure your information is up to date by contacting us.

Wire Information
Bank wires are a very popular method of withdrawal and deposit, but incorrect or incomplete wire information will cause delays. Double check your information before sending to us. Our bank will not process a wire with incomplete information. If a wire goes out with the wrong information the delay to trace the wire and recover the funds can be lengthy.

Keeping Info Up to Date
Make sure that your information on file with us is current. Checks mailed to the wrong address will cause delays while we issue a stop payment and ensure the check has not been cashed.
If you have used FirePay, ensure the email address on file with us matches the email address on file with FirePay. You can ensure your information is up to date by contacting us.

Consider FedEx
New Withdrawal Policy
There are no more Fedex and bank wire fees charged, regardless of the amount of the withdrawal. Your first four withdrawals are free of charge each calendar month, regardless of how the withdrawal is sent. However, if you request 5 or more withdrawals in a calendar month, each withdrawal after the fourth will be charged a flat $30 processing fee.

Preventing Fraud
We have numerous measures to prevent online fraud. Although sometimes these measures are inconvenient, they are for the player's protection as much as our own. These measures ensure we are able to continue providing the same level of comps, customer service as well as paying almost all transaction fees for our members.

Please Note:
Bank wires, cashier's checks, etc. cannot be processed on the weekends due to the limitations of banking hours. Payouts that do not make the cutoff for Friday payment are paid out on Monday.

Having problems?
We have staff available to assist you 24/7. We have a variety of ways in which to contact us.